Contact a person
Submit a request through the contact form or message +233 55 830 5661 on WhatsApp. Form submissions are delivered to the NIMI administration portal.
What we can help with
- Login codes, account access and business ownership.
- WhatsApp messages that were delayed, missing or misunderstood.
- Sales entries, products, uploads, analytics and reports.
- Plans, credits, payment status and duplicate-charge investigation.
- Notification preferences, communication consent and opt-out requests.
- Privacy, security, restricted access and suspected account compromise.
What to include
- Your NIMI business name and registered WhatsApp number.
- A concise description of what you expected and what happened.
- The approximate date and time.
- A trace ID, payment reference or report ID if the screen provides one.
Do not include your OTP, password, complete payment-card number, PIN, API key or government-ID number.
Communication preferences
To stop optional NIMI notifications, use the contact form, choose “Product or account support,” request an opt-out and identify the registered number. Account-security or legally required notices may still be sent where permitted.
Service limitations
NIMI cannot provide emergency assistance. AI responses and business analytics may require human verification. For privacy information read our Privacy Policy; permitted use is explained in our Terms of Service.